STORE POLICY
Customer Care
At Lushe, we are dedicated to providing exceptional customer care and ensuring a positive shopping experience for our valued customers. We prioritise your satisfaction and aim to address your enquiries and concerns promptly and effectively. Our commitment to customer care is reflected in the following principles:
1. Responsive Communication:
Our customer support team is readily available to assist you with any questions, issues, or feedback you may have. You can reach us through various contact channels, including email, phone, and our online contact form.
2. Product Knowledge:
We take pride in our products and are well-versed in their features and benefits. Our team is here to provide you with detailed product information, recommendations, and assistance in making informed purchasing decisions.
3. Order Tracking:
Easily track the status of your orders through our online tracking system. We will keep you informed about the progress of your purchase and the estimated delivery date.
4. Returns and Exchanges: If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please refer to our Returns and Refunds Policy for detailed information.
5. Privacy and Security:
Your personal information is important to us. We follow strict privacy and security measures to protect your data and ensure a safe shopping environment.
6. Feedback and Improvement:
We value your feedback and use it to continuously enhance our products and services. Your input helps us better understand your needs and preferences.
7. Accessibility: We strive to make our website and customer support accessible to all individuals. If you encounter any accessibility issues, please let us know, and we will do our best to accommodate your needs.
8. Timely Resolution:
In the event of any issues or concerns, we will work diligently to provide a timely resolution and ensure your satisfaction. At Lushe, your shopping experience is our top priority. We are grateful for your trust in us and are here to assist you in every way possible. If you have any questions or require assistance, please do not hesitate to contact our customer support team. Thank you for choosing Lushe!
Privacy & Safety
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement outlines how we collect, use, share, and safeguard your data when you visit our online store.
*Information We Collect*
We may collect personal information, such as your name, email address, shipping address, and payment details when you place an order or subscribe to our newsletter. We may also collect non-personal information like your IP address, browser type, and device information for analytical purposes.
*How We Use Your Information*
We use your personal information to process orders, communicate with you, provide customer support, and send you updates about our products and promotions if you've subscribed to our newsletter. We may use non-personal information to improve our website and tailor your online shopping experience.
*Data Sharing*
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners, such as payment processors and shipping companies, to fulfill your orders and provide you with our services.
*Cookies and Tracking*
Our website may use cookies and other tracking technologies to collect data about your browsing behaviour. You can manage your cookie preferences through your browser settings.
*Data Security*
We employ industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
*Your Rights*
You have the right to access, correct, or delete your personal information. If you have any questions or requests regarding your data, please contact us using the information provided below.
*Updates to this Privacy Statement*
We may update this Privacy Statement to reflect changes in our practices or for legal reasons. We encourage you to review this statement periodically.
*Contact Us*
If you have any questions, concerns, or requests regarding your privacy or this Privacy Statement, please contact us at: shop.lushe@gmail.com. By using our website, you consent to the terms outlined in this Privacy Statement.
Wholesale Inquiries
We welcome the opportunity to partner with retailers and businesses looking to offer our reusable hair, bags and accessories in their stores. Our wholesale program includes competitive pricing structures, flexible minimum order quantities to accommodate various business sizes, and the option for custom branding to align our products with your brand identity. For detailed information on our wholesale terms and to initiate a partnership, please get in touch with us through our provided contact information, and our dedicated wholesale team will assist you in exploring the possibilities.